1. Introduction

Arco Management is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK GDPR and Data Protection Act 2018.

By using our services, visiting our website, or providing us with your personal data, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

We collect personal data in the following ways:

• Personal Identification Information: Name, email address, phone number, company name, job title, etc.
• Transactional Information: Details about your purchases or services provided to you, payment information, billing address, etc.
• Communication Data: Records of interactions with us, including support queries, feedback, and other correspondence.

3. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To deliver the products or services you request, process transactions, and manage accounts.
• To Improve Our Services: To enhance and personalise your experience on our website or with our products and services.
• Marketing: To send you marketing communications if you have agreed to receive them. You can opt-out of marketing at any time.
• Legal and Regulatory Obligations: To comply with any legal obligations, resolve disputes, or enforce our agreements.
• Customer Support: To respond to inquiries, support requests, or complaints.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations with you (e.g., providing goods or services you request).
• Legitimate Interests: We may process data based on our legitimate interests, such as improving our services or marketing to you (where your rights and freedoms do not override those interests).
• Consent: If required, we will seek your consent to process certain data, for example, for marketing communications.
• Legal Obligation: We may need to process your data to comply with legal or regulatory requirements.

5. How We Share Your Information

We may share your personal data with:

• Service Providers: Third-party vendors and service providers who help us operate our business, such as IT providers, payment processors, and marketing agencies.
• Legal Authorities: If required by law or in response to legal processes, we may share your personal data with government or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred.

We will not sell or rent your personal information to third parties for marketing purposes without your consent.

6. Data Retention

We will only retain your personal data for as long as is necessary for the purposes for which it was collected, or as required by law or to meet legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., legal requirements).
• Right to Restriction of Processing: You can request that we restrict the processing of your data in some circumstances.
• Right to Data Portability: You can request that we provide your personal data in a machine-readable format to transfer to another service provider.
• Right to Object: You can object to the processing of your data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us at info@arcomanagement.co.uk

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser, but some cookies are necessary for the website to function properly.

For more information about how we use cookies, please refer to our [Cookie Policy].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, please be aware that no data transmission over the internet is completely secure. 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with a new “Effective Date.” We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about how we process your personal data or if you wish to exercise your rights, please contact us at:

Arco Property Management Ltd
1b Copthall Road East, Ickenham, UB10 8SB
info@arcomanagement.co,uk
02380 173427